The following General Terms and Conditions apply to the conclusion of distance purchase contracts with natural and legal persons via the website of H.B.C. d.o.o., Kavčičeva ulica 4, 2000 Maribor.
The General Terms and Conditions of Business are drawn up in accordance with the consumer protection regulations, based on the recommendations of the Slovenian Chamber of Commerce and Industry and the international codes for online and electronic commerce. The online shop (hereinafter referred to as the "Online Shop") is operated by H.B.C. d.o.o., Kavčičeva ulica 4, 2000 Maribor, a provider of electronic commerce services (hereinafter referred to as the "Merchant").
By registering, the visitor becomes a user. By purchasing a product, the user becomes a customer. These General Terms and Conditions define the operation of the online shop, the rights and obligations of the visitor, the user and the Customer, and the business relationship between the Merchant and the user as a buyer of the products offered in the online shop.
These Terms and Conditions shall prevail and shall supersede in their entirety any different or conflicting terms and conditions of the Customer or any document issued by the Customer to which H.B.C. does not expressly agree.
The General Terms and Conditions are published on the website and are also available at the registered office of H.B.C., whereby the Customer is deemed to have full knowledge of them. The General Terms and Conditions shall be binding in their form and content on the date of conclusion of the Contract.
The Merchant undertakes to make them available to the user at all times:
Due to the nature of doing business online, the range of products on offer in our online shop changes frequently and rapidly. All images next to products are symbolic.
The Merchant reserves the right not to produce goods which may offend or in any way harm another person. In order to produce goods to the customer's order and graphic design, the customer warrants that he/she has all necessary copyright and intellectual property rights. The Customer shall be liable for any misuse. Minors must have the consent of their parents or guardians to purchase.
Ordered promotional gifts are delivered quickly, safely and reliably by our contract partners POŠTA SLOVENIJE, UPS and GLS. For purchases over EUR 250, shipping is free, for smaller purchases we charge a flat rate of EUR 4.99 for delivery within Slovenia. For shipments to other countries, the price is indicated when entering the country in the order. No packaging or packing charges apply. The Merchant reserves the right to choose another delivery service if this will allow him to fulfil the order at a lower cost.
Prices are EX WORKS seller and do not include shipping costs. The minimum purchase amount on our website is 30 EUR (excluding VAT), excluding shipping. Orders below this amount will not be processed.
In most cases, the goods on offer are in stock, but the Merchant reserves the right to make shortages of a particular item. In the case that the stock of an item runs out, the Merchant does not guarantee re-supply of the item. In the case that the goods are out of stock, we will inform you of the information period that may be possible.
More information on delivery can be found HERE.
The Merchant allows the user to pay for the purchase of products from the online shop as follows:
H.B.C. d.o.o., Kavčičeva ulica 4, 2000 Maribor, Slovenia
Banka Intesa Sanpaolo d.d., Pristiska ulica 14, 6502 Koper, Slovenia
IBAN: SI56101000039498492
SWIFT: BAKOSI2XXXX
When filling in the UPN order, first enter SI00 in the reference field, followed by your invoice number. You can select either GDSV or OTHR in the purpose code field. Ordered products will be dispatched as soon as payment is received.
Cash on delivery is limited to a purchase amount of EUR 100. Unique products made to the Customer’s specifications cannot be paid for cash on delivery. All payment transactions are made via an SSL secure connection, which ensures the secure transmission of your data and prevents misuse.
Occasionally, we also run special offers on our website, where we offer a discount on all or only certain segments of our offer by entering a certain coupon in the basket. In the case of several parallel offers, only one coupon can be used. Discount coupons are not cumulative.
All prices in the online shop are quoted in euros and include VAT. All prices in the online shop are the prices of the products and do not include branding and delivery costs (see points 3 and 9). All prices quoted are valid at the time of order placement and are valid until a new price list is adopted. The product offer is valid as long as the products of the product range are in stock or on offer. Discounts are not cumulative. Prices do not include shipping costs, which are indicated in the shopping cart or in the Shopping Cart Overview section.
We reserve the right to make errors in the prices in the online shop and we will inform the customer within 24 hours of the order being placed and refund any costs already incurred in this respect.
Are you in the business of promotional gifts or are you a major buyer of promotional gifts and would like to become our business partner? Register as a Habeco VIP partner. You will enjoy special benefits and bonuses.
The following technical steps are available to the user (Customer) during the purchase process:
Before placing an order, the user (customer) is given the opportunity via a graphical user interface to place an order with immediate effect, easily and hassle-free:
Before confirming the order, the user (customer) is given the opportunity to make an immediate, easy and hassle-free order via a graphical user interface:
The purchase process for legal entities is the same as for natural persons, except that in the first step you select the invoice per company option and confirm your acceptance of the terms and conditions.
If you want to have an account with a company, you accept the terms and conditions applicable to companies. The main difference is in the withdrawal options: we allow companies, sole traders and other legal entities to return delivered items under warranty conditions. These legal entities do not have the possibility to withdraw from the contract within 14 days of taking delivery of the goods without cause, as is the case for consumers (natural persons).
Products can be ordered in the online shop and delivered to any address. The order becomes valid from the moment it is dispatched by the buyer.
After placing an order, the User (Customer) receives from the Merchant, by e-mail, a notification that the order has been accepted and a written notification of the contractual terms in a form that ensures their storage and subsequent use. Except for the possibility of withdrawal from the contract, the User (Customer) may not modify the content of the order after the order has been placed. The User (Customer) shall always have access to comprehensive information on the status and content of each order in his/her profile on the Merchant's website.
Upon receipt, the Merchant will review the order, check the availability of the products ordered and confirm the order. The Merchant may also contact the user (Customer) by telephone on the contact telephone number provided to verify the information or to ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant shall inform the User (costuer) by e-mail of the estimated delivery date.
The Merchant prepares and dispatches the ordered products within the agreed time limit.
The Merchant shall issue an invoice in written or electronic form to the user who purchases a product from the online shop. The purchase contract in the form of a purchase order shall be stored electronically on the Merchant's server and shall be accessible to the user (Customer) at any time in his/her user profile. The Purchase Agreement shall be concluded in the Slovene language. Slovenian law shall apply to the assessment of the provisions of the Purchase Agreement.
The Customer shall notify the Merchant of any change that may affect the performance of the subscription relationship within 3 working days of the change occurring at the latest. In the event that the Customer waives the obligation to notify, H.B.C. shall duly and validly perform its obligations on the basis of the information in its possession. The Customer shall be liable to H.B.C. for damages which may result from the failure to notify pursuant to this paragraph.
The Customer is the person whose details are given at the time the order is placed. No subsequent changes to the buyer's details are possible.
By placing an order, the Customer agrees to all the terms and conditions of the purchase and undertakes to pay.
Withdrawal from the contract is subject to the provisions of the General Terms and Conditions and the applicable legal provisions. Article 43 of the Customer Protection Act applies to withdrawal from the contract, which provides that "In the case of distance contracts, the consumer has the right to notify the company within 14 days that he/she is withdrawing from the contract, without being required to give a reason for his/her decision."
The User (Customer) shall have the right to notify the Merchant within fourteen (14) days from the date of receipt of the ordered Products to the contact e-mail address info@habeco.si that he/she withdraws from the Purchase Agreement, without being required to provide a reason for such a decision. The return of the purchased products to the Merchant within the withdrawal period shall be deemed to be a withdrawal. The only cost to be borne by the User (Customer) as a result of the withdrawal from the Purchase Contract shall be the cost of returning the products to the Merchant.
Purchased products must be returned to the Merchant at the address H.B.C. d.o.o., Kavčičeva ulica 4, 2000 Maribor within 30 days from the date of the message of withdrawal from the purchase contract. The purchased products must be returned to the Merchant undamaged, in their original packaging and in unchanged quantity, unless the products are destroyed, damaged, lost or reduced in quantity, without the fault of the user (Customer). The return of goods received within 14 days of receipt without prior written notice shall also be deemed to be a withdrawal from the purchase. The products must be unused, undamaged and in their original, undamaged and untaped packaging, together with the accompanying documentation.
A copy of the invoice must be attached.
For returned products, the Merchant shall refund the amount paid or the gift voucher redeemed to the User (Costuer) as soon as possible, but at the latest within 30 days from the receipt of the cancellation message, and any promotional codes and other discounts redeemed shall not be refunded to the User (Customer). The refund shall be made by the Merchant to the personal or transaction account of the User (Customer). The Merchant shall return the redeemed gift voucher in the form of a credit.
The Merchant guarantees the warranty of products in accordance with the legislation in force in the Republic of Slovenia.
The Customer may claim if the product does not have the characteristics expressly guaranteed by the trader, if the Merchant has sent the wrong products, products in the wrong quantity or if the products otherwise deviate from the Customer's order.
The Costuer can report a complaint to:
When a complaint is reported, a complaint report is drawn up. The complaint note shall describe the products that are the subject of the complaint and record the Customer's observations on the defects in the products. The Customer shall have the right to specify in the claim form how the complaint is to be resolved, whether by replacement, credit note or refund.
The Merchant will deal with any complaint in accordance with the provisions of the Consumer Protection Act. The Customer shall report the complaint to the following e-mail address: info@habeco.si and shall enclose a copy of the original invoice with the returned goods.
The Merchant shall use appropriate technological and organisational means to protect the transmission and storage of personal data. The security is also the responsibility of the user by ensuring the security of his/her username and password and by ensuring that his/her computer is protected by appropriate software and anti-virus protection.
The online shop shall not accept orders from anyone whom it knows or suspects to be under 18 years of age or a person with limited or no legal capacity, without the express permission of his/her legal representatives. The Merchant does not offer free access to products or services in the online shop that are harmful to children.
The Merchant will not accept any personal data concerning persons under the age of 18 or persons with limited or totally disqualified legal capacity, nor will the Merchant disclose any data accepted from such persons to third parties other than their legal representatives, without the express permission of their legal representatives.
Any communication to persons under the age of 18 or persons with limited or no legal capacity will be age-appropriate and will not take advantage of their confidentiality, lack of experience or sense of loyalty.
By registering in the online shop, the user agrees that H.B.C. d.o.o., as the controller of the personal data collection, processes all the data provided and the data on the content of purchases in accordance with the General Data Protection Regulation and other data protection legislation.
H.B.C. d.o.o. (hereinafter referred to as the "Merchant") guarantees that it processes all personal data of the users of the online shop and all other data collected during the registration and purchase process lawfully and only to the extent of the purpose for which the data was collected, that it protects such data from disclosure and transmission to unauthorised third parties, and that all personal data of the users is confidential. Users' personal data is one of the areas to which the Merchant pays the utmost care and attention, as it is aware of the sensitive nature of this area.
Cookies, which are used by most of today's websites at home and around the world, enable a fast, friendly and easy interaction between you and the website and provide you with a friendly user experience if you consent to their use. Some cookies allow us to sample and segment visitors to provide content that is closest to the interests and preferences of the individual web user. Cookies are small files that are sent by a server to a user's browser when they are browsing a website. The cookie received is then placed on the device (computer, tablet, smartphone) used to browse the website.
This website uses cookies that are essential for the basic functioning of the site and, among other things, allow the user to add a product to the basket, proceed to checkout, etc.
The text of the Cookies is also part of these General Terms and Conditions and is available HERE.
The Privacy Policy is also part of these General Terms and Conditions and is available HERE.
Product reviews, comments and ratings provided by users or visitors are part of the functionality of the online shop and are intended for the user community.
The Merchant is not responsible for the content of opinions, comments and product reviews provided by users or visitors. The Merchant shall have the right to review opinions, comments and reviews before publication and not to publish those that are manifestly untrue, misleading, offensive, obscene or, in the Merchant's opinion, do not provide any benefit to other users or visitors to the online shop. The Merchant is not responsible for the information contained in the reviews, comments and ratings and disclaims any liability arising from such information.
By submitting an opinion, comment or review, the user or visitor expressly agrees to the Terms of Use and gives the Merchant personal consent to the Merchant to publish part or all of the text in all electronic and other media, with the name of the author. The Merchant shall have the right to use the content of the opinion, comment or review for advertising purposes, including publication in advertisements or other marketing communications, for an unlimited period of time.
Although the Merchant endeavours to provide accurate photographs of the products for sale in the online shop, all photographs should be taken as symbolic. Photographs do not guarantee the characteristics of a product.
The Merchant complies with applicable consumer protection laws. The Merchant has an effective complaints handling system in place and has a designated person who can be contacted by phone or email in case of problems. In case of problems, the user (customer) can contact the following number for assistance: +386 2 46 05 660. The User (Customer) can send a complaint to the e-mail address info@habeco.si. The complaint process is confidential.
The Merchant will acknowledge receipt of the complaint within five working days and inform the user (customer) of the progress of the procedure within a further eight days. The Merchant will use its best endeavours to resolve any disputes amicably. If no amicable settlement is reached, the court of competent jurisdiction in Maribor shall have exclusive jurisdiction to settle any dispute between the Trader and the User (Customer).
These General Terms and Conditions and any disputes between the Merchant and the User (Customer) are governed by and governed by Slovenian substantive and procedural law.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not governed by these General Terms and Conditions.
When you sign up for the newsletter, you will see a consent form. If you agree to a particular consent, you consent to H.B.C. using your e-mail address for the purpose of informing you about news, offers, general information related to the activities carried out by H.B.C., useful information, special benefits and news from our range of business and promotional gifts. Your personal data (name, surname and e-mail address) may be processed by H.B.C. until your consent is withdrawn.
At the same time, by subscribing to the newsletter, you acknowledge that you can unsubscribe from the notification system (e-newsletters) at any time by visiting the individual newsletter or by sending us a message to our contact email address.
H.B.C. undertakes not to disclose, lend or sell your e-mail address to any third party without prior notice to you and obtaining your written consent, and to protect your personal data carefully and in accordance with the applicable Personal Data Protection Act. H.B.C. will only process personal data about you for the purposes of the collection listed above.
In the event of changes in the regulations governing the operation of online shops, data protection and other areas related to the operation of the online shop of the Merchant, and in the event of changes in its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, which will be notified to users in an appropriate manner, including in particular through the website. Any amendments and/or modifications to the General Terms and Conditions of Business shall enter into force and shall be applicable upon the expiry of a period of eight days from the date of publication of the amendments and/or modifications. If a change and/or amendment to the General Terms and Conditions is necessary to comply with the regulations, these changes and/or amendments may exceptionally enter into force and application within a shorter period of time.
The Customer has the right to cancel his/her registration at any time. Cancellation of registration shall be made by the Customer notifying the Merchant of the cancellation in writing.
We wish you lots of pleasant and affordable shopping in our online shop!
The General Terms and Conditions of Business were adopted by the Company's Director on 10.12.2024.